Overcoming the Resistance, Fear & Anxiety of Email Marketing
Why youâre not email marketingâwhen itâs not only the tech holding you back
Iâve been doing research to find out why people havenât begun email marketing for their business, and whatâs stopping them from starting.
Occasionally itâs simply a matter of not even knowing how powerful email marketing is for small businesses. Why would you start an activity if you didnât know the benefits?
But sometimes small business owners know the benefits, and donât start email marketing for other reasons; some reasons are known to them, and some are more elusiveâŠ
I know I should be doing email marketing, I heard itâs really helpful for online business. But I donât know, something is blocking me from startingâŠ
Could that ever elusive block be...unexamined fear?
It makes sense that you might be scared or have resistance to sending emails to a bunch of strangers! Itâs a fairly vulnerable activity, like posting your image on social media, pressing publish on a blog post you wrote, or going live on Facebookâyouâre putting yourself out there and opening yourself up to scrutiny and judgment.
Below are some of the top reasons why entrepreneurs donât start email marketing, plus some helpful thoughts and activities to counter your resistance and fear.
Iâve put these âreasonsâ into two buckets: what I like to call plain olâ excuses, and then thereâs the deep-seated fears.
Top excuses for not email marketing
Iâm not tech-orientedâit seems so overwhelming, and there are so many rules!
First, remember the benefits of email marketing. When you let the benefits soak in, you may start to wonder if maybe you arenât so bad at tech after allâŠ
The tech isnât so complicated that you wouldnât spend a bit of time learning the basics so you can start. And if you are really stumped, you could hire someone to set it up for you.
To let tech stop you from potentially seeing a 4400% return on investment from email marketing doesnât make sense! Maybe itâs time to look into this one, since you are leaving money on the table.
If you feel overwhelmed, start slow. Read an article a week to start dipping your toe in.
You can start with these:
Email Marketing Best Practices in Plain English
Top 7 Email Marketing Metrics in Plain English
I donât have the time.
This excuse is as old as time.
If you have a business, you will need to market your service to attract and keep potential customers in the pipeline.
Email marketing is one of the best ways to help potential customers learn about your business, start to know, like and trust you, and it doesnât take too much time once youâre set up and get the hang of it!
Even writing and sending one email per week (about an hour or two, max, of your time) can make an enormous difference in your businessâitâs the difference between being top of mind, or not.
I donât know what to write. Iâm not a good writer.
As far as truly learning what to write, there are copywriting courses like Marie Forleoâs The Copy Cure, and resources such as Laura Belgray of Talking Shrimp that are well-known, reputable and will help you become a better copywriter.
There are also a bajillion templates, prompts and âswipe filesâ out there to help you write emails quicker and more easily, like this one.
Practice will help you become a better copywriter. Do a âshitty first draftâ and rewrite until itâs more polished. You have to start somewhere! Ultimately, just write whatâs in your head and eventually it will become an email you can send.
In the end: what do you know or offer that will provide value to your ideal customer? Come from a place of service and generosity, and people will like it on the other end!
I have a small list, so whatâs the point?
The people on your list have no idea that they are one of four people on a list. They could be on a list of 20,000âitâs still an opportunity to provide value, offers, and let them know of sales or new services.
If you keep in touch with them, youâll stay top of mind. They might mention you to someone else, who then visits your website and signs up for your listâŠ
If you donât get into the habit of learning how to send emails, then when you have a bunch of signups from a free webinar, or you get some unexpected press, you wonât know how to wield your email marketing power! Start emailing now to gain confidence and learn what works and what doesnât.
You also want to have email marketing ingrained as a habit in your business. It should be a regular, scheduled activityâsomething you plan. Youâll need content, offers or thoughts to send out in advance.
The worst thing you can do each week is sit down to write with no idea of what youâre going to send one hour before you have it on your calendar to âsend weekly email.â
Start thinking of this as a major part of your marketing planâwhich means your tiny list is a mighty list that deserves to hear from you!
Top fears of email marketing
First of all, email marketing anxiety is a real thing, and a lot of it centers around the unknown of the response. Meaning, you donât know how youâll be received by others, and itâs uncomfortable to not know.
Email marketing service provider Campaign Monitor realizes this and put together a checklist and tips to help you combat this fear.
Keep reading to learn about whatâs keeping entrepreneurs from sending emails to their lists, plus helpful ways to approach and reframe these fears.
Iâm scared to sit down to write.
This is a common one. Just the act of sitting down to write scares a lot of people.
The very process of writing can be uncomfortableâthere is resistance built into moving forward. Resistance is part of growth, expansion and self-expression, and itâs our egoâs job to keep us âsafeâ from judgment, ridicule and harm. So get to know this feeling and realize that itâs not a problem, but a natural part of creating.
Writing is so hard. Scene about the creative process from âHamlet 2â with Steve Coogan.
You must keep showing up and learning how to be with that uncomfortable feelingâI recommend checking out Steven Pressfieldâs The War of Art, which really helped me understand this, and has helped me with writing all kinds of things.
Also, I recommend The Artistâs Way by Julia Cameron (there is the famed book, and now an online course), which can help you face whatever it is that stops you from feeling free to create.
These books are the reason Iâm writing and publishing blog posts and emails in the first place. They freed me and made me show up every day to write!
But you have to do the work of showing up and being with the resistance and discomfortâŠnothing is going to change how difficult it is until you learn to just be with it.
Iâm scared to send emails with my words on them. Itâs so final!
Yes, itâs also scary to press send. Thereâs no back-sies. Once itâs out there, itâs out there.
Hereâs the thingâŠand I donât mean this to be flip, but rather liberating:
Yep, I said it. No one cares. No one is on your list just waiting to judge and ridicule you. They are likely there because you have something valuable to offer them. Whatever youâre writing is probably not that offensive! No one is picking apart your wordsâthey are busy living their lives.
So, I hope you keep this reminder with you as you write and send your email: itâs very important to send emails because it will help you grow your business and increase revenue, and your email is very unlikely to generate a reaction that will have any major bearing on your life.
Other than helping other people and making more money. đ
What if people unsubscribe?
Then good for you - you are curating a list of people who actually want to hear from you.
Unsubscribes arenât necessarily bad, they are people self-selecting and realizing that what you are offering isnât for themâitâs better that they leave so you donât have an unengaged list of people who donât open or click.
What you want to look out for are a lot of people unsubscribing; it could be a sign that your offer, message or something about your email is not resonating. Learn from it what you can, and keep going!
It can be uncomfortable seeing an unsubscribe, especially from someone who used to open and engage with your emails. Itâs important to work on not taking it personally.
Itâs part of business and life that relationships change, and rather than avoiding email marketing, itâs better to simply get used to it!
I donât want to annoy people.
Who says youâre annoying people? Itâs possible that youâre providing a moment of pause or inspiration, a helpful tip, a cheery voice, an offer thatâs neededâideally youâre being of value when you send emails.
Email marketing gets a bad rap sometimes because itâs often misused. But when you send emails according to best practices, and try to be mindful of matching your offers to your audience, then in general, youâre not being annoying.
And if someone finds you annoying, which you canât really help, they will unsubscribe, and itâs not the end of the world.
What if I say the wrong thing and alienates my audience?
First of all, itâs unlikely that you are going to say something so bad that you upset a bunch of people. But yes, itâs possibleâbut it shouldnât stop you from email marketing altogether.
You donât want to miss the benefits of email marketing because youâre afraid to say the wrong thing. Thatâs like saying I might as well not talk in case something bad comes out of my mouth.
Put yourself in your audienceâs shoesâthink about who youâre attracting and what kinds of content theyâd be interested in. Make sure your email is on-brand and takes your audience into account.
If you want to get more educated on how to communicate in a business setting, you can take business copywriting courses to learn about phrases or topics to avoid, or how to tread carefully on certain subjects.
I donât want to come off sales-y or gimmicky.
Then donât be sales-y or gimmicky! Just be yourself, share what you know, share what you have to offer, and those who find value in that will stick around.
Itâs not gross to put yourself out there and offer something for sale. If you feel itâs wrong or unspiritual to market yourself, you may have some limiting beliefs there that are stopping you from activities that are necessary for having a healthy business.
Itâs okay to have a business and promote it. If people donât want to hear from you, they will let you know by unsubscribing.
What if I send too many emails and put people off?
Again, the worst that happens is they unsubscribe.
Be reasonableâprobably donât send emails every single day. Aim for a weekly email, and more if youâre launching an online courseâbut once a week is a normal, expected cadence for many online businesses.
Subscribers can be forgiving! They may feel that they arenât interested in that one email from you, or youâre sending a bit too frequently for their taste, but may still stay on your list because they want to stay connected in case something they want or need comes through.
Also, let yourself make mistakes!
What if I mess up the tech or send a broken link?
So be it. This is bound to happen. Just do your best an allow for the occasional mistakeâyouâre a human being.
If you make these mistakes often because tech and proofreading arenât your strong suit, outsource your email marketing management to a reliable email marketing assistant or agency.
What if I send an email with a typo?
If this happens once in a while, no problem. We all make mistakes.
If youâre notoriously bad with spelling, proofreading or grammar, I recommend getting a proofreader to look over it before sending. There are services such as Proofread Now that can turn around documents in a matter of hours.
Donât let this fear or concern hold you back from having greater success in your business.
What if I look or sound stupid?
I think the biggest thing to remember is that your business and your creations are not about you. They are about service. They are about serving your customer. If youâre thinking too much about how this reflects you, what this says about you, your focus is in the wrong place.
To succeed in business, youâre filling a need. Youâre giving your ideal customers what they need and want. Youâre providing value. Itâs about them, not you.
I recommend reframing your thoughts and fears to focus on how showing up will help others and solve their problems.
I promise, when you have something valuable and your ideal customer opens that email and needs your help, they are likely to take action.
Affirmations to combat fear and anxiety when sending emails
Itâs just another person on the other side.
We forget, itâs not a âlist,â but rather a collection of emails addresses with actual people on the other end. You are simply sending an email to another person.
Not everyone is going to like me, or what I have to say or offer, and thatâs okay.
Accepting this will help you put yourself out there in an authentic way, which may alienate some, but it will attract and retain the right customers for your business.
Itâs okay to make mistakes in business.
Itâs better than not going for itâwhatâs the worst that can happen? A typo? A wrong link? A few unsubscribes? Is it worth not using a marketing channel that is proven to grow your business?
I am sending this email to make an offering to help another human.
Itâs not about me, itâs about serving others. I have a service or product that will help others, and my email benefits them.
Conclusion
Maybe youâre not email marketing because you have hidden fears and resistance. I recommend examining them, getting real with yourself, and doing the work to take a step forward, because email marketing will really help your online business.
If you need a guide in the process, sign up to be notified about the launch of my upcoming course to help you get started with email marketing. And if you need someone to hold your hand and walk you through the setup, you can hire me to set up and write your core emails for you.
Wishing you all the best as you get started! You can do this.